Sharkpoker FAQ/HELP
Q: What is the best online casino site?
A: Check out our cool casino and blackjack site for lots of options.
Q: Why do I get so many emails from you and the Poker sites?
A: You will get a ton of emails. This is one of the drawbacks to playing Freerolls. The sites have earned the right to email you by letting us play for free at their sites. I email often to remind players of events and also to profit so I can add more money to our events and operate our sites. If you don’t like all these emails direct them to your “junk” email area or opt-out at the bottom. All the Shark bulk mails have opt out areas at the bottom. If you don’t see our opt-out area turn on “allow html” in your email system, then opt out. Please do not email us requesting an opt-out. It’s on our emails for you to do quickly and easily.
Many players set up a Hotmail or Yahoo free email account just for poker emails and registrations. We DO NOT recommend AOL. They delay, block or lose emails often. In fact, our #1 complaint all time is AOL email holders getting our tourney reminders late. Keep in mind that your online bank email (Neteller, Firepay, etc) must match your poker site registered email to deposit.
We are having a problem with "no shows" at our tourneys. Many players sign up at every Freeroll then fail to show. If you enter our Tourneys and something comes up, please un-register at the site. Players that consistently no show, have been blocked from future events. Please keep a calendar and only sign up for events you can make.
Many Poker sites do not have the capability to “kick out” non sitting players early in the tourney. Please do not complain or email us about non sitting players ruining the game. We do the best we can. Steal their blinds and practice your shorthanded play. It’s a great way to build a stack early.
All Tourney entries go through our Poker sites, do not email Shark Poker to enter you manually or request passwords. We will not hand them out by email or post them in our forum. You must be a logged in member to retrieve passwords and play with our team.
Our FORUM is a great tool to learn your way around all our sites.
Here are some of the more helpful threads:
Introduction to the Shark Powered Network
I need the complete Shark Calendar
If you can’t find an answer to your question above, please go to our “Problems, Help” thread here and post your question. Our Shark Forum vets are very helpful. Be specific and you'll get a quick response.
Thank you, Shark Poker
Q: The Shark site says the Tourney starts on 01/01/05 at 9PM EST and the Poker site says start time is 01/02/05 1:00.
A: Some sites use GMT time. We always use Eastern Standard Time. So GMT would be the next day in above example. Sometimes Poker sites use other time zones or have a daylight savings adjustment to make our events an hour off. Always check the poker software for “tourney will start in XX hours XX minutes”. That is always the correct start time.
Q: I cannnot enter your site using my password.
A: Always copy/paste the case sensitive password we email you after sign up. If you lose it you can enter email (username) and hit “forgot” on our home page and we will resend. Also, you can reset it to something easy after login. Edit Profile (on accounts page) will let you do this. Many players are entering their favorite password (not the one I send).
The SharkPokerTour.com , OnlineShark.com , and our Forum all use different usernames and passwords. Please write them down or use this great free password robot: RoboForm. The free version allows 10 passwords. Get the paid version for storing unlimited passwords and auto filling forms. Highly recommended!
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